Antony Hodari Solicitors has an opportunity for a Telephone Operator that is too good to miss! When you join us, you’ll be part of a workforce that truly values each and every member of the team.
To be in with a chance of being the recipient of this excellent package, including a 6% employer pension contribution, and more, apply online today.
Telephone Operator
Manchester, M2 2EE
Please Note: Applicants must be authorised to work in the UK
Antony Hodari Solicitors has been delivering an industry leading service to clients throughout the UK for nearly 40 years. Specialising in housing litigation, we fight for tenants living in sub-standard accommodation to bring landlords to account. Client care is at the heart of everything we do, evidenced by our rating of 4.8 on Trustpilot and Reviews.io.
What’s on offer at Antony Hodari Solicitors?
This is a fabulous opportunity to join a respected law firm and be a key player in a well-established and growing team.
As our new Telephone Operator, you can also expect to receive the following:
The role:
The successful applicant will support the Part 8 Enforcement Team by contacting clients via telephone to follow up on housing disrepair claims. Warm leads will be contacted using a dialler, requiring an excellent telephone manner.
The role involves discussing progress with clients, confirming completion of works or compensation, and documenting details in our case management system. If issues remain unresolved, a new case is created for the Part 8 Enforcement Team. This position is vital for ensuring compliance with legal agreements with landlords.
We recognise that our people are our most valuable asset, and we have a track record of developing staff of the future.
Key tasks (not an exhaustive list):
Good telephone manner with an ability to explain next steps to clients
The successful applicant:
To excel in this role, you will be able to meet the following criteria:
Experience:
If the above sounds like you, we would love to know even more about you – don’t hesitate to apply!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Telesales, Customer Service Agent, Customer Service Advisor, Client Care, Customer Support, Administrator, Client Coordinator, Customer Service Coordinator, Call Centre, Telephone Operator, Phone Operator, Telemarketer, Telesales Executive, Customer Assistant, Telephone Agent, Telephone Claims Agent, Telephone Claims Representative, Call Centre Agent, Breach Claims Agent.